PRIVACY POLICY
At Fragatas Tours, we respect the privacy of our clients and are committed to protecting the personal information we collect while providing our tour services. This Privacy Policy explains how we collect, use, store, and protect your personal data.
- Information We Collect
We may collect the following information:
Full name.
National identification or passport number (when required for bookings).
Email address.
Phone number.
Residential address (when required for billing).
Payment information (processed through secure platforms).
Emergency information provided voluntarily.
Travel preferences and special requests.
- Purpose of Data Processing
The information collected will be used to:
Manage bookings and tour services.
Coordinate transportation, accommodation, and activities.
Send confirmations, itineraries, and reminders.
Provide customer service before, during, and after the tour.
Comply with legal and tax obligations.
Send promotions and special offers, provided the client has given their consent.
- Information Protection
Fragatas Tours implements administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.
Only authorized personnel will have access to the personal data necessary to perform their duties.
- Information Sharing
We may share information with tourism service providers, such as:
Hotels.
Transportation companies.
Tour operators.
Insurance companies.
Competent authorities when required by law.
Under no circumstances will we sell or market our clients’ personal information.
- Use of Photographs and Videos
During tours, photographs or videos may be taken for promotional purposes and for dissemination on Fragatas Tours’ social media or digital platforms.
Customers who do not wish to appear in such material may inform the staff before the start of the activity, and their decision will be respected.
Cookies and Website
If you use our website, it may use cookies to:
Improve your browsing experience.
Analyze website usage.
Remember your preferences.
You can modify your browser settings to reject cookies if you wish.
- User Rights
Customers have the right to:
Request access to their personal data.
Correct inaccurate or outdated information.
Request the deletion of their data when legally permissible.
Object to the use of their data for marketing purposes.
Withdraw their consent to receive promotional communications.
- Data Retention
Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal and tax obligations.
- Changes
Fragatas Tours may update this Privacy Policy at any time. The current version will be available on its website and official communication channels.
- Contact
For inquiries related to this Privacy Policy or the processing of your personal data, you can contact us through:
Fragatas Tours